Privacy Policy

Top Mechanical Service (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, contact us, or use our services:

Name
Phone number
Email address
Mailing address
Service address
Information about your HVAC system
Any other information you voluntarily provide

We may also collect non-personal data such as browser type, IP address, pages visited, and time spent on our website for analytics purposes.

2. How We Use Your Information

We use the information we collect to:

Provide and manage HVAC services
Respond to inquiries or service requests
Send appointment reminders or service updates
Improve our website and customer experience
Send promotional messages (only with your consent)

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your information only with:

Trusted third-party service providers who help us operate our business (e.g., payment processors, scheduling software)
Law enforcement or regulatory authorities, if required by law

All third-party partners are required to keep your information confidential and use it only for the services they provide on our behalf.

4. Data Security

We take reasonable technical and administrative steps to protect your information from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights and Choices

You have the right to:

Access and update your personal information
Request deletion of your data (subject to legal obligations)
Opt out of promotional emails or text messages at any time by replying “STOP”

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and analyze usage. You can control cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years of age.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Top Mechanical Service
Email: service@topmechanicalservice.net
Phone: (704) 301-2351
Charlotte, NC